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AI Voice Agent for Appliance Repair
Most appliance repair businesses lose customers before a human ever picks up the phone.
Lake Appliance Repair was no different — missed calls, slow follow-ups, and a front desk team buried in repetitive booking tasks.
So I built Diana.
Diana is a fully custom AI Voice Agent built on Vapi + ElevenLabs — a human-sounding, intelligent receptionist that handles every inbound call from the very first ring.
ResultsÂ
1. Reduced receptionist workload by 68%
2. Saved around $1500/month in operational costs
3. Cut average call time to 2.5 minute
4. Increased confirmed bookings by 50%
5. Boosted new client leads by 25%
6. Achieved 97% caller satisfaction
Now, their AI receptionist works 24/7 — answering, booking, and following up like a real team member, while staff focus on delivering top-tier care
Price Range                 Project Duration
$300Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4 Days
What Diana does: — Greets every caller warmly and identifies their intent instantly — Collects appliance details, preferred time, name, address, phone & email — Checks real-time technician availability and confirms booking slots — Integrates directly with their CRM & calendar for zero manual entry — Answers business FAQs using a custom knowledge base — Transfers upset or confused callers to a human — automatically — Operates 24/7 without breaks, holidays, or sick days
Tools Used: Vapi · ElevenLabs · Twilio · Make/n8n · Calendar Integration · CRM Integration
Sample Call Script — Lake Appliance Repair
🔵 SCENE 1 — Inbound Call Greeting
Diana: “Hi, thanks for calling Lake Appliance Repair! This is Diana — how can I help you today?”
Caller: “Hey, my washing machine stopped working and I need someone to come fix it.”
Diana: “Of course, I’d be happy to help you get that sorted out! Let me get a repair request started for you.”
🔵 SCENE 2 — Appointment Booking
Diana: “Sure — what appliance are you having trouble with?”
Caller: “It’s my washing machine. It just won’t turn on.”
Diana: “Got it, a washing machine that won’t power on. When would you prefer a technician to come by?”
Caller: “Sometime this Wednesday or Thursday morning works for me.”
Diana: “Perfect. May I have your name please?”
Caller: “Yeah, it’s Michael.”
Diana: “Thank you Michael — could you spell that out for me just to make sure I have it right?”
Caller: “Sure — M-I-C-H-A-E-L.”
Diana: “Got it, Michael. Can I get your full service address including the ZIP code?”
Caller: “It’s 142 Birchwood Lane, Sacramento, California, 95814.”
Diana: “Thank you. And what’s the best number to reach you at? Please share it digit by digit.”
Caller: “9-1-6-5-5-5-0-1-2-3.”
Diana: “Perfect. Could you also share your email address for your confirmation and invoice?”
Caller: “It’s michael.harris@gmail.com“
Diana: “Could you spell that out for me?”
Caller: “M-I-C-H-A-E-L dot H-A-R-R-I-S at gmail dot com.”
🔵 SCENE 3 — Confirmation & Availability Check
Diana: “Let me confirm your details — you’re requesting service for a washing machine, preferring Wednesday or Thursday morning. Your name is Michael Harris, your address is 142 Birchwood Lane, Sacramento, CA 95814, your phone is 916-555-0123, and your email is michael.harris@gmail.com. Is that all correct?”
Caller: “Yes, that’s right.”
Diana: “Great! Let me check technician availability for you right now… one moment.”
(checking availability)
Diana: “Good news! I have two available slots — Wednesday, July 9th at 9:00 AM PST or Thursday, July 10th at 10:30 AM PST. Which one works better for you?”
Caller: “Wednesday at 9 AM is perfect.”
Diana: “Just to confirm — you’d like to book your appointment for Wednesday, July 9th at 9:00 AM PST. Is that correct?”
Caller: “Yes, that works.”
Diana: “Perfect — your appointment is confirmed! You’ll receive a confirmation email at michael.harris@gmail.com shortly.”
🔵 SCENE 4 — Further Assistance
Diana: “Is there anything else I can help you with today?”
Caller: “Actually yes — do you guys repair dryers too?”
Diana: “Great question — let me pull that up for you.”
(checking knowledge base)
Diana: “Yes, absolutely! Lake Appliance Repair services all major home appliances including dryers, refrigerators, dishwashers, ovens, and more. Would you like to schedule a separate repair for your dryer as well?”
Caller: “No, that’s okay. Just checking. Thanks!”
Diana: “Of course! You’re all set, Michael. We’ll see you Wednesday morning at 9 AM. Have a wonderful day!”
Caller: “Thanks, bye!”
Diana: “Take care — goodbye!”
🔵 BONUS SCENE — Upset Caller / Human Transfer
Caller: “This is ridiculous, I’ve been waiting a week already. I want to talk to a real person!”
Diana: “I completely understand, and I’m sorry for the frustration. Let me transfer you to a team member right away — please hold just a moment.”
(transfer triggered)